Basic
$ 8.99
- 200 free pages a month
- $0.1 per extra page
- 60 max. pages per fax
- One Fax Number
- One Member Included
Key Features:
- Email to Fax
- Mobile App
- Unlimited Fax Storage
- Multiple Fax Recipients
Premium
$ 17.99
- 500 free pages a month
- $0.07 per extra page
- 90 max. pages per fax
- One Fax Number
- One Member Included
Everything in Basic, plus:
- Toll-Free Fax Numbers
- Fax Number Porting
- Export fax logs to CSV
- Switch Off Fax Reception
Business
$ 34.99
- 1,000 free pages a month
- $0.05 per extra page
- 200 max. pages per fax
- Multiple Fax Numbers
- Five Members Included
Everything in Premium, plus:
- Team Setup
- Admin Console
- Slack Integration
- Fax Numbers Management
Enterprise
$ 99.99
- 4000 free pages a month
- $0.03 per extra page
- 250 max. pages per fax
- Multiple Fax Numbers
- Unlimited Members Included
Everything in Business, plus:
- Zapier Integration
- Fax.Plus API
- Data Residency
- Single Sign-On (SSO)
IPVoice Plus Contact Center Solution
Bring customer conversations, agent workflows, and reporting together with the IPVoice Plus Contact Center.
CONNECTED CUSTOMER SERVICE
Manage Conversations Across Channels
Voice
Handle inbound, outbound, and blended calling with callbacks and supported CRM integrations.
View assigned emails and conversation history, and assign incoming messages to agents.
SMS
Manage customer text conversations through assigned agent messaging queues.
Live Chat
Connect website visitors with available agents and manage assigned chats in one interface.
Social Channels
Facebook Messenger
Manage supported Facebook Messenger conversations and respond to customers from your contact center.
Manage supported WhatsApp conversations and use approved templates where required by WhatsApp messaging policies.
A Simpler Communications Workflow
Bring core communications tools together through Communicator GO.
Conversation History Across Channels
- Link conversations from supported channels to customer contacts for a shared interaction history.
- Review previous conversations to support informed customer responses.
REAL-TIME INSIGHTS
Monitor Your Communication Channels
Review queues and activity through a unified operations panel.
- Review customer activity by communication channel.
- Schedule channel-specific or blended reports for selected recipients.
CONNECTED TEAMS
Tools for Agents and Supervisors
Coordinate customer service through shared interfaces and reporting.
Interface
Supervisors can use the Agent or Supervisor interface to review agent activity and queues.
Designed for Daily Use
A focused interface helps agents and supervisors manage conversations and operations.
Why Choose Our Contact Center?
CRM Integration
Explore supported CRM connections to bring caller information into your team’s workflow.
Advanced Settings
Configure priority routing, FIFO, queue callbacks, monitoring, queues, and communication channels.
Enhanced Security Options
Use available Live Chat monitoring and email alerts to help manage abusive behavior and potential attacks.
Headset Support
Review compatibility with more than 100 supported headset brands.
Contact Center Capabilities
Plan outreach campaigns around applicable calling rules and customer preferences. Discuss call-list management, suppression, and Do Not Call requirements with your compliance and operations teams.
Explore AI integration options for routine inquiries, conversation analysis, and agent workflows. Our team can help define suitable use cases and review implementation requirements.
A QUICK GUIDE
Contact Center Overview
Contact Center - PBXware
Omnichannel Options
PBXware Contact Center brings communication channels, queue routing, and Agent and Supervisor applications together to support customer service operations.
Comprehensive Reporting
Review detailed and blended reports across supported communication channels.
Supervisor Edition - gloCOM
Supervisor Edition - gloCOM
Use dashboards and conversation views to monitor agent workloads and contact center activity.
Real-time Analytics & Monitoring
Review real-time analytics and wallboards to identify trends, monitor performance, and support coaching.
Contact Center - PBXware
Omnichannel Options
PBXware Contact Center brings communication channels, queue routing, and Agent and Supervisor applications together to support customer service operations.
Comprehensive Reporting
Review detailed and blended reports across supported communication channels.