Basic
$ 8.99
- 200 free pages a month
- $0.1 per extra page
- 60 max. pages per fax
- One Fax Number
- One Member Included
Key Features:
- Email to Fax
- Mobile App
- Unlimited Fax Storage
- Multiple Fax Recipients
Premium
$ 17.99
- 500 free pages a month
- $0.07 per extra page
- 90 max. pages per fax
- One Fax Number
- One Member Included
Everything in Basic, plus:
- Toll-Free Fax Numbers
- Fax Number Porting
- Export fax logs to CSV
- Switch Off Fax Reception
Business
$ 34.99
- 1,000 free pages a month
- $0.05 per extra page
- 200 max. pages per fax
- Multiple Fax Number
- Five Members Included
Everything in Premium, plus:
- Team Setup
- Admin Console
- Slack Integration
- Fax Numbers Management
Enterprise
$ 99.99
- 4000 free pages a month
- $0.03 per extra page
- 250 max. pages per fax
- Multiple Fax Number
- Unlimited Members Included
Everything in Business, plus:
- Zapier Integration
- Fax.Plus API
- Data Residency
- Single Sign-On (SSO)
IPVoice Plus Contact Center Solution
Our solution is specifically designed to elevate the customer experience, providing a range of
tools and features to streamline workflows, enhance communication, and drive productivity.
EMBRACE A MODERN SOLUTION
Extend your reach! Open up new avenues of communication.
Voice
Receive and make calls using IN/BLENDED/OUT, inbound, blended or outbound mode. Make operations easier with a callback feature. Utilize existing CRMs to further enhance customer profiles and queue assignment within the voice channel
Receive a full overview of your assigned emails as well as access to the full conversation history with the specific customer to improve the customer’s journey. Currently unassigned emails are also shown and can be assigned to an agent at any time.
SMS
Boost engagement and improve communications with SMS messaging services where agents receive a clear overview of their assigned customer messages.
Live Chat
Provide direct and instant interaction to customers through the Live Chat module, offering them a direct route to available agents for more interactive query resolution through the web. Agents receive a clear overview of all of their assigned chats and can seamlessly swap between them if necessary.
Social Channels
Facebook Messenger
Enhance your customer engagement with our seamless Facebook integration! Effortlessly manage interactions, and respond to messages all from one place. By integrating Facebook, you can reach a wider audience, streamline communication, and build stronger relationships with your customers. Stay connected and responsive to ensure a smooth and engaging customer experience.
Boost your customer communication with our seamless WhatsApp integration. Easily manage conversations and respond to inquiries directly through our app. Our WhatsApp templates ensure compliance with WhatsApp’s policies even outside the 24-hour messaging window. Enhance your agents’ responses and maintain effective communication effortlessly with our structured message formats.
Functionality Without Clutter
gloCOM GO integrates all core functionalities, eliminating the need for multiple apps and ensuring a streamlined and efficient work experience.
Conversation History Across Channels
- Gain a comprehensive overview of all interactions – all in one place. By linking conversations from various channels to specific contacts, this feature centralizes your communication history.
- Enhance your customer relationship management with a complete record of engagements, ensuring you have all the information you need to provide personalized and effective support.
REAL-TIME INSIGHTS
Keeping Track Of All Communication Channels
Enjoy a clean overview of queues across all channels with an omnichannel-capable panel that offers real-time insights
- Tracking the journey of each customer per channel to allow agents to improve the customer experience for returning customers.
- Generating and delivering reports either on a per-channel or blended report basis on a set schedule to select individuals.
BRINGING AGENTS & SUPERVISORS TOGETHER
Team Collaboration At The Forefront
Help unify operations by giving agents & supervisors the option to operate from the same interface.
Interface
Supervisors can choose between the more comprehensive Agent interface, or the more detailed, traditional Supervisor interface option, each providing them with the possibility to monitor agents and queues.
Expertly-Designed
Designed with agents and supervisors in mind, the contact center UI is intuitive and comprehensive with no needless bloat attached.
Why Choose Our Contact Center?
Seamless Setup
Contact Center’s Voice channel integrates with most popular CRMs to improve caller experience, reduce activity time, and to enable easier adjustment to existing systems without the need to uproot them entirely.
Advanced Settings
Improve the overall experience with features like: Priority Routing, FIFO, Queue Callback, Conversations Monitoring, Queues Management, Channels Configuration, and more…
Enhanced Security Options
Take advantage of robust security options that help monitor LiveChat channel for potential abusive behavior or attacks, and assist Supervisors and Agents to stop them in their tracks with added notification option via Alert Emails.
Expanded Headphone Functionality
Enjoy expanded functionality with support for over 100 popular headphone brands.
Features of Our Contact Center
Our contact center services are fully complaint with the Federal Do Not Call (DNC) regulations to ensure your business operates within legal guidlines. We prioritize consumer privacy and adhere to all applicable laws, including maintaining and scrubbing call lists against the National DNC Registry. By partnering with us, you can trust that your outreach campaigns respect customer preferences while delivering professional and ethical communication.
Implementing AI in a contact center enhances efficiency, reduces time, and improves customer satisfaction. AI-powered systems handle routine inquiries, allowing agents to focus on complex issues, increasing productivity. With 24/7 availability. AI ensures customers receive immediate assistance, while advanced analytics provide insights to optimized service quality. This leads to faster resolutions, personalized interactions, and cost savings, making AI a valuable asset for anu modern contact center.
A QUICK GUIDE
Contact Center Overview
Contact Center - PBXware
Omnichannel Options
Contact Center, in its PBXware form, employs a more customer and employee satisfaction oriented focus.
Reduce team and customer stress with access to multiple communication channels, an intuitive UI, modern queue routing strategies and various other features found within the Agent & Supervisor apps aimed at optimizing the customer handling process.
Comprehensive Reporting
Generate detailed reports with blended reporting across all communication channels
Supervisor Edition - gloCOM
Supervisor Edition - gloCOM
Track important statistics and effortlessly manage each agent’s workload through intuitive Dashboards and Conversation tab layouts. Offering an extensive level of information over a cleanly-designed UI, this edition provides real-time agent monitoring and expanded stats for the entire contact center.
Real-time Analytics & Monitoring
Utilize real-time analytics and wallboards to help identify team pain points and find ways to eliminate them to improve overall agent performance and reduce stress. Increase productivity and collaboration with tools for real-time monitoring, ensuring you stay ahead in the dynamic landscape of customer interactions.
Contact Center - PBXware
Omnichannel Options
Contact Center, in its PBXware form, employs a more customer and employee satisfaction oriented focus.
Reduce team and customer stress with access to multiple communication channels, an intuitive UI, modern queue routing strategies and various other features found within the Agent & Supervisor apps aimed at optimizing the customer handling process.
Comprehensive Reporting
Generate detailed reports with blended reporting across all communication channels
