COMING SOON | IPVoice Plus Customer Service
A simpler way to get help with your business phone service.
Tell us what you need. We’re developing an AI-powered customer service assistant to help you report a problem, check progress and request changes in one conversation.
Ask about early access Call 866-448-0038
In development. Availability, supported tasks and launch timing will be confirmed before rollout. Your current support channels remain available.
Less repeating. Clearer next steps.
When something needs attention, you should know what happens next. Our first release is being designed around everyday requests from IPVoice Plus customers, with a reference number, a record of the request and a path to our team.
What we’re building first
Report a service problem
Describe the affected phone, number or location. The assistant is being designed to collect useful details and open or update a support ticket.
Check a ticket, order or number transfer
After verification, ask for the latest available update, outstanding information and next step. Confirmed dates will be distinguished from estimates.
Request additional services
Tell us about the phones, users or services you need. We’re building a way to capture your requirements and prepare a request for review, with applicable pricing and acceptance before paid changes.
Reach the right person
Human handoff is part of the design. When a team member is needed, the goal is to carry the details forward. If nobody is available, the assistant will explain the available callback or message options.
Start with a normal conversation.
- “Our main number isn’t receiving calls.”
- “Can you check the status of my support ticket?”
- “Is anything missing from our number-transfer request?”
- “We need two more phones at our second location.”
These are examples of planned interactions, not a live demonstration or a promise of current availability.
Designed around trust and follow-through
- Verify before sharing: account-specific information and changes will require appropriate verification and permissions.
- Confirm the result: the assistant is being designed to distinguish completed work from requests still awaiting action.
- Keep people within reach: automation should help you get support, with a clear route to our team.
What comes later?
We’re evaluating secure payment-link assistance and approved greeting or phone-menu changes for later phases. Those functions are not part of the initial offering and will depend on validated integrations.
Questions about the new assistant
Can I use it today?
Not yet. The assistant is in development. Contact us to express interest in early access; participation and timing will be confirmed individually.
Will it replace the IPVoice Plus team?
It is being built to handle routine requests and give our team better context when personal help is needed. Staff availability and callback options will be explained during the interaction.
Will it change my service or add charges automatically?
Paid service changes will require the applicable authorization and acceptance. Asking about a service is not the same as placing an accepted order.
Will I need to give it my credit card number?
The initial release will not collect card details. Future payment assistance is planned around a secure payment-provider link.
Help shape a better support experience.
Tell us which requests you would most like to handle by phone. We’ll share early-access information as the assistant becomes ready.
Ask about early access or email info@ipvoiceplus.com.